:root{--paper: #eef1f0;--surface: #ffffff;--ink: #17232b;--muted: #5d6a71;--line: #d3dadb;--petrol: #0e4a57;--petrol-deep: #0a3540;--petrol-soft: #dcebed;--low: #4d7c62;--medium: #a97a08;--high: #c1561c;--urgent: #9a1b32;--onsite: #4b4fa6;--ok: #2f7a4e;--danger: #a3242f;--radius-s: 4px;--radius-m: 8px;--font: "IBM Plex Sans", system-ui, -apple-system, "Segoe UI", sans-serif}*,*:before,*:after{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{margin:0;font-family:var(--font);font-size:15px;line-height:1.5;color:var(--ink);background:var(--paper)}h1,h2,h3{line-height:1.2;margin:0}h1{font-size:1.6rem;font-weight:600;letter-spacing:-.01em}h2{font-size:1.05rem;font-weight:600}a{color:var(--petrol)}small{font-size:.82em}:focus-visible{outline:3px solid color-mix(in srgb,var(--petrol) 55%,white);outline-offset:2px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}.muted{color:var(--muted)}.small{font-size:.87rem}.num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}.boot{display:grid;place-items:center;height:100vh;color:var(--muted)}label{display:flex;flex-direction:column;gap:4px;font-size:.87rem;font-weight:500;color:var(--ink)}input,select,textarea{font:inherit;font-weight:400;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-s);padding:8px 10px;min-width:0}textarea{resize:vertical;line-height:1.55}input:focus,select:focus,textarea:focus{border-color:var(--petrol);outline:none;box-shadow:0 0 0 3px var(--petrol-soft)}fieldset{border:0;padding:0;margin:0;min-width:0}legend{font-weight:600;font-size:1.05rem;padding:0;margin-bottom:10px}.btn{font:inherit;font-weight:500;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;border-radius:var(--radius-s);border:1px solid transparent;cursor:pointer;text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.55;cursor:default}.btn.primary{background:var(--petrol);color:#fff}.btn.primary:hover:not(:disabled){background:var(--petrol-deep)}.btn.ghost{background:transparent;color:var(--petrol);border-color:var(--line)}.btn.ghost:hover:not(:disabled){background:var(--petrol-soft);border-color:var(--petrol-soft)}.btn.danger{color:var(--danger)}.btn.small{padding:4px 10px;font-size:.85rem}.actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.error{color:var(--danger);margin:0;font-size:.9rem}.ok{color:var(--ok);margin:0;font-size:.9rem}.chip{font:inherit;font-size:.85rem;padding:4px 12px;border-radius:999px;border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer}.chip:hover{border-color:var(--petrol)}.topbar{background:var(--petrol-deep);color:#fff}.topbar-inner{max-width:1280px;margin:0 auto;padding:0 20px;display:flex;align-items:center;gap:28px;min-height:58px;flex-wrap:wrap}.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none;font-weight:700;font-size:1.05rem}.brand-logo{display:block;width:auto;height:34px;max-width:150px;object-fit:contain}.login-logo{width:auto;height:auto;max-width:min(240px,60vw);max-height:120px;object-fit:contain;align-self:flex-start}.brand-mark{width:14px;height:22px;display:inline-block;border-radius:2px;background:linear-gradient(var(--urgent) 0 25%,var(--high) 25% 50%,var(--medium) 50% 75%,var(--low) 75%)}.brand-mark.big{width:22px;height:64px}.mainnav{display:flex;gap:4px;flex:1;flex-wrap:wrap}.mainnav a{color:#c5dade;text-decoration:none;padding:17px 10px 15px;font-size:.93rem;border-bottom:3px solid transparent}.mainnav a:hover{color:#fff}.mainnav a.active{color:#fff;border-bottom-color:#fff}.who{display:flex;align-items:center;gap:12px}.who-name{display:flex;flex-direction:column;text-decoration:none;color:#fff;line-height:1.25;text-align:right}.who-name span{font-size:.78rem;color:#a9c4c9}.who .btn.ghost{color:#fff;border-color:#2c5d68}.who .btn.ghost:hover{background:#164552}.page{max-width:1280px;margin:0 auto;padding:28px 20px 60px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}.stack{display:flex;flex-direction:column;gap:18px}.narrow{max-width:760px}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-m);padding:18px}.panel h2{margin-bottom:12px}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:12px}.panel-head h2{margin:0}.empty{padding:36px;text-align:center;color:var(--muted);background:var(--surface);border:1px dashed var(--line);border-radius:var(--radius-m);display:grid;gap:12px;justify-items:center}.login{min-height:100vh;display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,440px)}.login-side{background:var(--petrol-deep);color:#fff;padding:12vh 8vw;display:flex;flex-direction:column;gap:18px}.login-side h1{font-size:clamp(2.2rem,5vw,3.6rem);font-weight:700;letter-spacing:-.02em}.login-side p{max-width:34ch;color:#b9d1d6;font-size:1.1rem;margin:0}.login-form{align-self:center;padding:40px;display:flex;flex-direction:column;gap:16px}.login-form .hint{color:var(--muted);font-size:.85rem;margin:0}.prio,.status{display:inline-block;font-size:.78rem;font-weight:600;padding:2px 8px;border-radius:var(--radius-s);white-space:nowrap}.prio-low{--c: var(--low)}.prio-medium{--c: var(--medium)}.prio-high{--c: var(--high)}.prio-urgent{--c: var(--urgent)}.prio{color:var(--c);background:color-mix(in srgb,var(--c) 12%,white)}.prio.prio-urgent{color:#fff;background:var(--urgent)}.status{background:#e6eaeb;color:var(--muted);font-weight:500}.status-open{background:#e3ecf6;color:#28527a}.status-in_progress{background:var(--petrol);color:#fff}.status-paused{background:#f3ead3;color:#7a5a06}.status-stopped{background:#ece3e6;color:#6d3945}.status-done{background:#e1efe6;color:var(--ok)}.rail-low{--rail: var(--low)}.rail-medium{--rail: var(--medium)}.rail-high{--rail: var(--high)}.rail-urgent{--rail: var(--urgent)}.rail-onsite{--rail: var(--onsite)}.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:16px}.filters input[type=search]{flex:1 1 240px}.ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.ticket-row{background:var(--surface);border:1px solid var(--line);border-left:6px solid var(--rail);border-radius:var(--radius-s)}.ticket-row.rail-urgent{border-left-width:10px}.ticket-row.is-done{border-left-color:var(--line);opacity:.75}.ticket-row:hover{border-color:var(--petrol);border-left-color:var(--rail)}.ticket-link{display:grid;grid-template-columns:76px minmax(0,1fr) auto 150px 110px;gap:16px;align-items:center;padding:12px 16px;color:inherit;text-decoration:none}.t-no{font-variant-numeric:tabular-nums;color:var(--muted);font-size:.88rem}.t-title{font-weight:500;display:flex;flex-direction:column;min-width:0}.t-title small{color:var(--muted);font-weight:400;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.t-badges{display:flex;gap:6px;flex-wrap:wrap}.t-agent{font-size:.88rem}.t-agent em{color:var(--muted);font-style:normal}.t-time{text-align:right;font-variant-numeric:tabular-nums;font-size:.9rem;display:flex;align-items:center;justify-content:flex-end;gap:6px}.t-time.running{color:var(--petrol);font-weight:600}.live-dot{width:8px;height:8px;border-radius:50%;background:var(--petrol);animation:pulse 1.6s ease-in-out infinite}@keyframes pulse{50%{opacity:.25}}.onsite{display:inline-block;font-size:.78rem;font-weight:600;padding:1px 7px;border-radius:var(--radius-s);color:var(--onsite);border:1px solid var(--onsite);white-space:nowrap}.onsite-toggle{flex-direction:row;align-items:flex-start;gap:10px;cursor:pointer;background:var(--surface);border:1px solid var(--line);border-left:5px solid var(--onsite);border-radius:var(--radius-s);padding:10px 12px}.onsite-toggle input{margin-top:4px;accent-color:var(--onsite);width:16px;height:16px}.onsite-toggle span{display:flex;flex-direction:column}.onsite-toggle strong{color:var(--onsite)}.onsite-toggle small{font-weight:400;color:var(--muted);font-size:.85rem}.onsite-toggle.checked{border-color:var(--onsite);background:color-mix(in srgb,var(--onsite) 6%,white)}.onsite-switch{flex-direction:row;align-items:center;gap:6px;cursor:pointer;font-size:.82rem;font-weight:600;color:var(--muted);border:1px dashed var(--line);border-radius:var(--radius-s);padding:1px 8px 1px 6px}.onsite-switch input{accent-color:var(--onsite);margin:0}.onsite-switch.checked{color:var(--onsite);border:1px solid var(--onsite);background:color-mix(in srgb,var(--onsite) 8%,white)}.badges-cell{white-space:nowrap}.badges-cell .onsite{margin-left:4px}.report-save{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.report-save code{font-size:.82rem;background:var(--surface);border:1px solid var(--line);border-radius:3px;padding:0 4px}.prio-picker{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:8px}.prio-picker legend{grid-column:1 / -1}.prio-option{position:relative;flex-direction:column;gap:2px;padding:10px 12px 10px 16px;cursor:pointer;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-s)}.prio-option:before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--c);border-radius:var(--radius-s) 0 0 var(--radius-s)}.prio-option input{position:absolute;opacity:0}.prio-option strong{color:var(--c)}.prio-option span{font-weight:400;color:var(--muted);font-size:.82rem}.prio-option.checked{border-color:var(--c);box-shadow:inset 0 0 0 1px var(--c);background:color-mix(in srgb,var(--c) 6%,white)}.prio-option:focus-within{outline:3px solid var(--petrol-soft)}.picker{display:flex;flex-direction:column;gap:8px}.picker-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.link-add{display:flex;gap:6px;flex:1 1 320px}.link-add input{flex:1}.pending{list-style:none;padding:0;margin:0;display:flex;flex-wrap:wrap;gap:8px}.pending li{display:flex;align-items:center;gap:8px;max-width:100%;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-s);padding:4px}.pending img{width:40px;height:40px;object-fit:cover;border-radius:2px}.pending-doc{width:40px;height:40px;display:grid;place-items:center;background:var(--petrol-soft);color:var(--petrol);font-size:.72rem;border-radius:2px}.pending-name{font-size:.85rem;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.x{border:0;background:none;font-size:1.2rem;color:var(--muted);cursor:pointer;padding:0 8px}.x:hover{color:var(--danger)}.back{font-size:.88rem;text-decoration:none}.back:before{content:"‹ "}.ticket-head{display:flex;flex-direction:column;gap:8px;margin-bottom:24px}.ticket-head h1 .t-no{font-size:1rem;vertical-align:middle;margin-right:6px}.ticket-facts{display:flex;flex-wrap:wrap;gap:8px 18px;align-items:center;font-size:.9rem;color:var(--muted)}.ticket-facts span{display:inline-flex;align-items:center;gap:8px}.prio-select select{font-weight:600;font-size:.82rem;padding:2px 6px;color:var(--c);border-color:color-mix(in srgb,var(--c) 40%,white);background:color-mix(in srgb,var(--c) 10%,white)}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:24px;align-items:start}.thread{display:flex;flex-direction:column;gap:12px}.msg{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-m);padding:14px 16px}.msg header{display:flex;flex-wrap:wrap;gap:4px 10px;align-items:baseline;margin-bottom:6px}.msg header time{color:var(--muted);font-size:.82rem;margin-left:auto}.msg .role{font-size:.78rem;color:var(--muted)}.msg-origin{border-top:3px solid var(--petrol)}.msg-staff{background:#f6fafa;border-color:#cfe0e2}.msg-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;max-width:78ch}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.thumbs{display:flex;flex-wrap:wrap;gap:8px;width:100%}.thumb{padding:0;border:1px solid var(--line);border-radius:var(--radius-s);background:var(--paper);cursor:zoom-in;width:150px;height:110px;overflow:hidden}.thumb img{width:100%;height:100%;object-fit:cover;display:block}.thumb-wait{color:var(--muted);font-size:.8rem}.file-chip,.link-chip{font:inherit;font-size:.86rem;display:inline-flex;gap:6px;align-items:baseline;padding:4px 10px;border-radius:var(--radius-s);border:1px solid var(--line);background:var(--surface);color:var(--petrol);cursor:pointer;text-decoration:none;max-width:100%;overflow-wrap:anywhere;text-align:left}.file-chip small{color:var(--muted)}.link-chip:before{content:"↗"}.composer{display:flex;flex-direction:column;gap:10px;margin-top:8px;padding-top:16px;border-top:1px solid var(--line)}.composer>label{font-weight:600;font-size:1rem}.side{display:flex;flex-direction:column;gap:16px;position:sticky;top:16px}.console{background:var(--petrol-deep);color:#e9f2f3;border-radius:var(--radius-m);padding:18px 20px 20px;display:flex;flex-direction:column;gap:14px}.console-state{display:flex;align-items:center;gap:8px;font-size:.9rem;color:#a9c4c9}.console-dot{width:10px;height:10px;border-radius:50%;background:#54727a}.console.is-running .console-dot{background:#6ee7a8;box-shadow:0 0 0 4px #6ee7a833;animation:pulse 1.6s ease-in-out infinite}.console-agent{color:#e9f2f3}.console-clock{font-size:3.4rem;font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:-.02em;line-height:1;color:#fff}.console-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:0}.console-meta dt{font-size:.78rem;color:#a9c4c9}.console-meta dd{margin:0;font-variant-numeric:tabular-nums;font-weight:500}.console-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.cbtn{font:inherit;font-weight:600;padding:10px;border-radius:var(--radius-s);cursor:pointer;border:1px solid #2d5f6a;background:transparent;color:#fff}.cbtn:hover:not(:disabled){background:#164552}.cbtn:disabled{opacity:.5;cursor:default}.cbtn.start{grid-column:1 / -1;background:#6ee7a8;border-color:#6ee7a8;color:var(--petrol-deep);font-size:1.05rem}.cbtn.start:hover:not(:disabled){background:#93efbf}.cbtn.finish{grid-column:1 / -1}.cbtn.pause,.cbtn.stop{background:#ffffff0a}table.mini{width:100%;border-collapse:collapse;font-size:.85rem}table.mini th{text-align:left;font-weight:500;color:var(--muted);padding:0 0 6px}table.mini th:not(:first-child){text-align:right}table.mini td{padding:6px 0;border-top:1px solid var(--line);vertical-align:top}table.mini td small{display:block;color:var(--muted)}table.mini td.num{padding-left:8px}.timeline{list-style:none;margin:0;padding:0;font-size:.85rem;display:flex;flex-direction:column;gap:8px}.timeline li{display:flex;flex-direction:column;padding-left:12px;border-left:2px solid var(--line)}.timeline time{color:var(--muted);font-size:.78rem}.resolution{background:#eef6f1;border:1px solid #bcdcc8;border-left:5px solid var(--ok);border-radius:var(--radius-m);padding:14px 16px}.resolution header{display:flex;flex-wrap:wrap;justify-content:space-between;gap:4px 12px;align-items:baseline;margin-bottom:6px}.resolution h2{color:var(--ok)}.pre{white-space:pre-wrap;overflow-wrap:anywhere}.resolution-line{display:block;color:var(--muted);max-width:70ch;white-space:pre-wrap;margin-top:2px}.dialog{border:0;border-radius:var(--radius-m);padding:22px;width:min(620px,calc(100vw - 32px));color:var(--ink);box-shadow:0 18px 50px #0a354059}.dialog::backdrop{background:#0a354073}.dialog-meta{display:flex;justify-content:space-between;gap:12px;margin-top:-8px}.table-wrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-m)}table.data{width:100%;border-collapse:collapse;font-size:.9rem}table.data th{text-align:left;font-weight:500;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}table.data th.num{text-align:right}table.data td{padding:10px 14px;border-bottom:1px solid #e7ecec;vertical-align:middle}table.data tr:last-child td{border-bottom:0}table.data .is-inactive td{color:var(--muted)}.row-actions{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end;min-width:170px}table.data td input,table.data td select{min-width:120px;width:100%}.cell-edit{border:0;padding:3px 0;color:inherit;background:transparent;font:inherit;text-align:left;cursor:pointer}.cell-edit span{color:var(--petrol);opacity:.65;margin-left:4px}.cell-edit:hover{color:var(--petrol);text-decoration:underline;text-decoration-style:dotted}.cell-editor{display:grid;min-width:170px;gap:5px}.must-change{display:block;color:var(--medium);white-space:normal}.password-required{min-height:100vh;display:grid;place-items:center;padding:24px;background:var(--paper)}.password-required form{width:min(500px,100%)}.inline-check{flex-direction:row;align-items:center;gap:8px;margin:4px 0}.inline-check input{width:17px;height:17px;accent-color:var(--petrol)}.settings-grid{max-width:1000px;margin-top:16px}.settings-template{display:grid;gap:12px}.settings-template textarea{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:.88rem}.brand-preview{display:flex;align-items:center;gap:14px;min-height:72px;padding:12px;border:1px dashed var(--line);border-radius:var(--radius-s)}.brand-preview img{display:block;width:auto;height:auto;max-width:180px;max-height:64px;object-fit:contain}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.grid-2 legend,.grid-rates legend,.span-2{grid-column:1 / -1}.grid-rates{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.rate{padding-left:10px;border-left:4px solid var(--c)}.rate-low{--c: var(--low)}.rate-medium{--c: var(--medium)}.rate-high{--c: var(--high)}.rate-urgent{--c: var(--urgent)}.rate-onsite{--c: var(--onsite)}.company-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.rate-card,.summary-split{list-style:none;margin:0 0 14px;padding:0;display:grid;grid-template-columns:repeat(5,1fr);gap:8px}.rate-card li,.summary-split li{border-top:4px solid var(--rail);padding-top:8px;display:flex;flex-direction:column}.rate-card span,.summary-split span{font-size:.82rem;color:var(--muted)}.rate-card strong,.summary-split strong{font-variant-numeric:tabular-nums;font-size:1.05rem}.rate-card small,.summary-split small{color:var(--muted)}.facts{display:grid;grid-template-columns:max-content 1fr;gap:4px 16px;margin:0;font-size:.9rem}.facts dt{color:var(--muted)}.facts dd{margin:0}.contracts,.people{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.contracts li{display:flex;flex-direction:column;align-items:flex-start;gap:2px}.contracts small{color:var(--muted)}.people li span{color:var(--muted);font-size:.88rem}.people .is-inactive{opacity:.6}.tag-off{font-size:.8rem;font-weight:500;color:var(--danger);margin-left:10px}.grid-user{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-bottom:12px}.create-user .actions{margin-top:12px}.report-form{display:flex;flex-direction:column;gap:12px}.preset-row{display:flex;flex-wrap:wrap;gap:6px}.report-fields{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}.report{display:flex;flex-direction:column;gap:18px}.report-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}.summary{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-m);padding:18px;display:grid;grid-template-columns:minmax(200px,280px) 1fr;gap:24px;align-items:center}.summary-total{display:flex;flex-direction:column}.summary-total span{font-weight:500}.summary-total strong{font-size:2.1rem;font-variant-numeric:tabular-nums;line-height:1.15;color:var(--petrol)}.summary-total small{color:var(--muted)}.summary-split{margin:0}@media (max-width: 1000px){.ticket-grid{grid-template-columns:1fr}.side{position:static;order:-1}.ticket-link{grid-template-columns:64px minmax(0,1fr) auto}.t-agent{display:none}.t-badges{grid-column:2;grid-row:2}.t-time{grid-row:1 / span 2;grid-column:3}}@media (max-width: 720px){.login{grid-template-columns:1fr}.login-side{padding:40px 24px}.login-form{padding:24px}.topbar-inner{gap:8px;padding:8px 16px}.mainnav{order:3;flex-basis:100%;overflow-x:auto;flex-wrap:nowrap}.mainnav a{padding:10px 8px;white-space:nowrap}.who{margin-left:auto}.grid-2,.grid-rates,.company-grid,.summary{grid-template-columns:1fr}.rate-card,.summary-split{grid-template-columns:repeat(2,1fr)}.report-save{align-items:flex-start}.console-clock{font-size:2.8rem}}@media (prefers-reduced-motion: reduce){.live-dot,.console.is-running .console-dot{animation:none}}@media print{.topbar,.no-print{display:none!important}body{background:#fff;font-size:11pt}.page{padding:0;max-width:none}.table-wrap,.summary{border-color:#999}a{color:inherit;text-decoration:none}.resolution-line{color:#333}.prio,.status,.onsite{background:none!important;color:#000!important;padding:0;border:0}}